Everything an Arizona DDD agency runs on
From the caregiver's phone to the paid claim: EVV, billing, payroll, compliance and every DDD program, with Arizona's rules built in. Every feature is included in one price, and all of them work from the same records, so nothing is entered twice.
Look for AI to see where SpokeChoice's AI helps. The 24/7 AI Assistant with Guide Me is on every screen.
EVV and scheduling
AHCCCS-compliant Alternate EVV. Providers are kept within authorized hours, ISP maximums and PPCG limits as they clock in, and no-shows are recorded as AHCCCS requires.
Provider Input / EVV
Providers clock in and out by phone with GPS, a client FOB or a center time clock, and are kept within the time they are authorized and allowed to work. Approved visits go to AHCCCS automatically.
Scheduling
Schedule multiple resources in one event, set up recurring appointments, and see late and missed appointments on one page. Providers get an alert when they are running late. Record no-shows as AHCCCS requires, with the reason and how each was resolved, and the member's contingency plan right there for reference.
Guardian Portal
Guardians review each service with its time, provider, notes and any changes, then sign electronically. No paper timecards, and designees can sign too.
Billing and authorizations
Bill Arizona DDD and AHCCCS health plans in-house, with no billing service needed. DDD authorizations import from WellSky, and every claim is checked before it goes out.
Billing & Claims
Bill Arizona DDD, insurance and third-party liability with claims checked before they go out. Full remittance support, an exclusive payment amount lookup, and collections for outstanding claims.
Authorization Management
Import DDD authorizations from the WellSky authorization file, and enter other payers' authorizations by hand. Individual Service Plans hold daily and weekly limits, and the Client Dashboard shows hours used and remaining.
Reports & Advanced Analytics
Over 90 customizable report modules, plus interactive dashboards that show where you make money, where billing slows down, and how much of each authorization is used. You choose which roles can run each report, so pay rates and your bottom line are seen only by the people you trust with them.
Rather not do it yourself? One of our partners can submit your billing in SpokeChoice for you, and you can still see every claim yourself.
How DDD billing works in SpokeChoicePayroll and HR
Overtime figured per workweek as federal and Arizona rules require, Arizona earned sick time accrued automatically, and W2 and 1099 workers paid side by side.
Payroll & Human Resources
Database-to-database payroll for W2 and 1099 workers: approved visits and pay rates flow straight to payroll, with overtime figured per workweek, W2 weekly maximums and Arizona sick time built in. Employees see their own timecards and paystubs.
Onboarding
Applicants apply online with mobile-friendly forms instead of PDFs. When you hire them, their information carries into their employee record and guides them through new-hire paperwork.
Compliance and audits
Every employee, guardian and member is checked against the DDD audit tools every night, with requirements based on what each person actually does.
Compliance Management
Track DDD-required and custom documents, certifications and training, with notifications before anything is due or overdue, so nothing catches you off guard.
OIG Exclusion Checks
OIG exclusion checks run automatically every month and save proof of each check, ready for your next audit. The initial OIG and SAM hire checks are tracked as required documents.
Document Management
Store documents securely as forms or uploads. Users can photograph a document, such as a driver's license, right from their device, and get notified before it expires.
Continuing Education Tracking
Track the continuing education courses each employee takes against their yearly requirement.
Every DDD program
HCBS, day treatment (DTA), group homes, foster homes, IDLA, therapy, long-term care and EPD, all scheduled, documented and billed the same way.
Centers, Group Homes & Day Programs
A shared center time clock, fast whole-day Center Billing including transportation, progress notes on site, and cost centers for paid time with no billed client.
Progress & Therapy S.O.A.P. Notes
Custom progress and S.O.A.P. note forms tied to each visit, with goals and charts over time. Quarterly therapy reports can be generated and submitted to DDD automatically.
Forms and office tools
Make SpokeChoice fit your agency, and keep your office, caregivers and guardians in touch.
Custom Forms
A drag-and-drop form editor, no programming needed. Add your own fields to employee and client records, hide the ones you don't use, and build your own forms, documents and onboarding applications, signed electronically.
Collaboration
In-app messages, email, chat, reminders and permanent personnel notes. Weekly scheduled tasks chase expired, missing or unsigned documents for you.
Learn more about CollaborationCustomize SpokeChoice to your needs, with no programming
Need another data field or a custom form for the office or the field? The drag-and-drop form editor lets your own staff make the change.
- Add your own fields to employee and client records.
- Hide the optional fields your agency doesn't use.
- Turn paper PDFs into forms that are easy to fill out on a phone, with no zooming.
- Build your own documents and onboarding applications, signed electronically.
- Make your forms required documents, tracked by Compliance.
Your own staff make the changes, with no programming and no outside consultants.
Stop paying for billing mistakes
See SpokeChoice with your own workflows in a free demonstration. We'll guide you through the switch with setup checklists for HCBS agencies, centers and group homes, therapy agencies and long-term care. It's easier than you think!
Book a demoBook a demo, and ask us about switching
We'll show you SpokeChoice with your own workflows and walk through how your agency would move over. This form goes straight to our sales team.
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